Community Coordinator
Company unspecified (job is advertised through an agency)
My client is the central support organisation for over 100 countries in Europe, Africa, Middle East and Australasia.
Due to internal movement, they're currently seeking to appoint a Community Coordinator to join their team in Central London.
Job Summary
The Home Community Coordinator is a vital member of the Online Communities team, responsible for developing and executing a strategy to engage our users, from cradle to grave, driving loyalty and retention on the service. The role will involve building and maintaining an excellent relationship with our consumers and encouraging PSN friend groups to meet in Home, challenge each other in Home, play in Home and ultimately spend money in Home. Together with Language specific Team leaders and Moderators, you will lead these initiatives to bind people closer to the Home Service and PSN as a whole.
Job Description
- Key Deliverables
- Consumer Communications:
- Reporting & Consumer Insight:
Additional Responsibilities
• To ensure adherence to branding, identity and tone of voice guidelines for Home, relevant game franchises and PlayStation in general
• Keeping abreast of industry and competitor activity and the latest innovations in online marketing, community social gaming and virtual worlds
• Providing additional support to the Home Business Team on other Home marketing activities as deemed necessary – including input into weekly reports, presentations etc
• To work collaboratively with regional counter-parts in implementing best practise in Policy and taking learning’s from other regions that can be applied to improve the Home user experience
• Utilise the Home Reward and Questing Systems, in association with the Home OSG and their Home Teams to deliver a rewarding experience to new and regular Home users
• Work with CRM teams to identify and deliver effective email campaigns to supplemental online and social engagement exercise
For more information, please contact Georgina Bermingham at Aardvark Swift on 01709 834777 or Georgina@aswift.com