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Community Manager

Redmond, WA, US
Job Category: Software Engineering: Program Management
Location: Redmond, WA, US
Job ID: 781021-71596
Division: Interactive Entertainment Business

Are you a passionate gamer with a deep understanding of social media and online communities? Microsoft Game Studios is looking for a web-savvy community manager with editorial and PR experience to drive engaging and innovative end-to-end user experiences for an exciting new online PC Real Time Strategy game. As a web and community PM, you will work closely with Team leads, Marketing and PR on strategic initiatives within our communities, and help evangelize our Game’s story to the world.


RESPONSIBILITIES:


The day-to-day tasks of the community manager position include the following responsibilities:

Management of our website, the one-stop destination for everything related to our game on the web. This includes planning a calendar of editorial, maintaining the website blog and becoming the external voice of our game. Managing the internal community team to oversee forums and the overall game ecosystem.

Think differently to develop innovative PR, marketing, and grass roots opportunities to promote the game’s brand, while keeping our core group of players engaged and entertained.

Work with our development team to spec/design/support community feature efforts, across a range of platforms.

Manage a team of paid forum moderators across multiple languages and regions.

Resolve issues that arise within the community by working with owners across MGS and Microsoft as a whole.


QUALIFICATIONS:


A successful candidate will:


- Be a self-starter and independent contributor with follow-through on all initiatives.

- Utilize excellent communication skills, both oral and written.

- Be able to lead a team of community leads and make day-to-day decisions to resolve any and all community issues that arise.

- Organize internal and external resources and drive a clearly communicated schedule to hit deliverable deadlines.

- Have a decent understanding of front-end / back-end web development processes, encompassing everything from goal-oriented spec design, to internal test environments and production deployment.

- Create and maintain working relationships both internally and possibly with vendors externally to leverage ongoing community projects.

- Possess first-hand practical knowledge of social media and web communities - what makes them tick, what works and what doesn’t and how the medium is trending, etc.


DESIRED SKILLS AND PLUSES:


- Bachelor’s degree or equivalent work experience

- 3+ years gaming and/or other editorial experience

- 3+ years of PR experience

- A passion and understanding for gaming communities

- Understanding of web technologies, including CSS, Community Server, ASP .Net, SQL, Windows LIVE passport web services, LSP server production.


*To consider similar job openings within Microsoft Game Studios on MS Career, use keyword: Microsoft Studios


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