NOTE: This job is no longer available!
Company Store Associate
at EA
EA Worldwide Cust Support, TX
ENTERTAINING IS OUR PASSION
We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
Title: Company Store Associate
Reports to: Company Store Manager, with daily oversight and Senior Manager of Facilities & Corporate Services
Primary Responsibilities:
• Represent the Company Store with the highest level of customer service to all internal users worldwide
• Credit card and “points” transactions at the POS
• Restocking of sales floor and organization of stock room
General Responsibilities:
• Opening and closing of POS system
• Maintaining adequate inventory levels of games and apparel
• Return obsolete and or defective games to the Distribution Center in Louisville, Kentucky
• Respond to all e-mail inquiries concerning the EA Experience in a timely fashion
Experience:
• Two years’ experience in Shipping, Receiving, Inventory fields; and preferably 2 years of experience in Retail
• Computer literate in Point of Sale system, Microsoft Word, Excel, Outlook and Oracle.
• Excellent communication skills
• Interface with all levels of management within EARS and other EA locations.
• Extensive knowledge of the gaming industry including all current generation gaming systems
Other Requirements:
• Task management (Overseeing multiple tasks/projects simultaneously and maintaining a consistently high level of output)
• Listening and learning (Ability to assess priorities quickly, and become proficient with protocol, culture and processes)
• Ability to work in a team environment with an unusually high customer service focus
• Strong communication skills, both written and verbal
• Ability to handle confidential and sensitive information with the appropriate discretion
• A polished and professional demeanor
• Vendor management skills (fearless on the phone and at complete ease asking for deliverables, refunds, credits, etc. in a calm and professional manner)
Education:
• High School Diploma or equivalent preferred
We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
Title: Company Store Associate
Reports to: Company Store Manager, with daily oversight and Senior Manager of Facilities & Corporate Services
Primary Responsibilities:
• Represent the Company Store with the highest level of customer service to all internal users worldwide
• Credit card and “points” transactions at the POS
• Restocking of sales floor and organization of stock room
General Responsibilities:
• Opening and closing of POS system
• Maintaining adequate inventory levels of games and apparel
• Return obsolete and or defective games to the Distribution Center in Louisville, Kentucky
• Respond to all e-mail inquiries concerning the EA Experience in a timely fashion
Experience:
• Two years’ experience in Shipping, Receiving, Inventory fields; and preferably 2 years of experience in Retail
• Computer literate in Point of Sale system, Microsoft Word, Excel, Outlook and Oracle.
• Excellent communication skills
• Interface with all levels of management within EARS and other EA locations.
• Extensive knowledge of the gaming industry including all current generation gaming systems
Other Requirements:
• Task management (Overseeing multiple tasks/projects simultaneously and maintaining a consistently high level of output)
• Listening and learning (Ability to assess priorities quickly, and become proficient with protocol, culture and processes)
• Ability to work in a team environment with an unusually high customer service focus
• Strong communication skills, both written and verbal
• Ability to handle confidential and sensitive information with the appropriate discretion
• A polished and professional demeanor
• Vendor management skills (fearless on the phone and at complete ease asking for deliverables, refunds, credits, etc. in a calm and professional manner)
Education:
• High School Diploma or equivalent preferred