NOTE: This job is no longer available!
Contract Social Media Representative (off-site)
at BioWare
Austin, TX
The BioWare Label is a division of EA which crafts high quality multiplatform role-playing, MMO, social, play-for-free and strategy games, focused on emotionally engaging, rich stories with unforgettable characters and vast worlds to discover. Since 1995, BioWare has created some of the world's most critically acclaimed titles and franchises, including Baldur's Gate™, Neverwinter Nights™, Star Wars®: Knights of the Old Republic™, Jade Empire™, Mass Effect™ and Dragon Age™. BioWare currently operates in eight locations across the world, including Edmonton (Alberta, Canada), Montreal (Quebec, Canada), Austin (Texas), Fairfax (Virginia), San Francisco (California), Los Angeles (California), Sacramento (California) and Galway (Ireland).
BioWare’s Austin studio is hard at work on our massively multiplayer online game, Star Wars: The Old Republic. We are searching for Social Media Representative candidates who are available to work evening or overnight shifts supporting Star Wars: The Old Republic. The successful candidate will assist with the day-to-day operational activities surrounding the reporting and administering of the Star Wars: The Old Republic social media channels. In-depth knowledge of the massively multiplayer online gaming community and experience in dealing with online communities are key success factors for this position.
Candidates must be available to work one of the following schedules:
Friday-Tuesday - 12am CST -- 8:30am CST
Tuesday - Saturday - 4pm CST -- 12:30am CST
This position will be located off-site, so candidates must have the ability to work from home. This is a temporary position -- candidates will work on the project for up to 3 months.
PRIMARY RESPONSIBILITIES
•Promote a user-friendly environment on official social media channels including Facebook and Twitter.
•Maintain a neutral, unbiased presence on official social media channels while addressing user issues.
•Monitor and report on issues being reported through social media.
•Document all customer interactions and issues.
•Assist other members of the community team with community-related tasks.
QUALIFICATIONS
•Prior experience in the administration and/or moderation of an online message board.
•Must have excellent verbal and written communication skills.
•Strong customer service ethic.
•Must have the ability to work with a minimum of direct supervision.
•Ability to work collaboratively in a team environment.
•Demonstrated initiative and positive spirit in a rapidly changing environment.
•Must be able to work from home full time.
•Scheduling flexibility including weekend and, nighttime and holiday hours
Due to the volume of applications we receive for our job postings, we are unable to respond personally to phone or email inquiries regarding the status of an application. Only candidates being considered for an interview will be contacted at this time.
BioWare’s Austin studio is hard at work on our massively multiplayer online game, Star Wars: The Old Republic. We are searching for Social Media Representative candidates who are available to work evening or overnight shifts supporting Star Wars: The Old Republic. The successful candidate will assist with the day-to-day operational activities surrounding the reporting and administering of the Star Wars: The Old Republic social media channels. In-depth knowledge of the massively multiplayer online gaming community and experience in dealing with online communities are key success factors for this position.
Candidates must be available to work one of the following schedules:
Friday-Tuesday - 12am CST -- 8:30am CST
Tuesday - Saturday - 4pm CST -- 12:30am CST
This position will be located off-site, so candidates must have the ability to work from home. This is a temporary position -- candidates will work on the project for up to 3 months.
PRIMARY RESPONSIBILITIES
•Promote a user-friendly environment on official social media channels including Facebook and Twitter.
•Maintain a neutral, unbiased presence on official social media channels while addressing user issues.
•Monitor and report on issues being reported through social media.
•Document all customer interactions and issues.
•Assist other members of the community team with community-related tasks.
QUALIFICATIONS
•Prior experience in the administration and/or moderation of an online message board.
•Must have excellent verbal and written communication skills.
•Strong customer service ethic.
•Must have the ability to work with a minimum of direct supervision.
•Ability to work collaboratively in a team environment.
•Demonstrated initiative and positive spirit in a rapidly changing environment.
•Must be able to work from home full time.
•Scheduling flexibility including weekend and, nighttime and holiday hours
Due to the volume of applications we receive for our job postings, we are unable to respond personally to phone or email inquiries regarding the status of an application. Only candidates being considered for an interview will be contacted at this time.