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Desktop Support Technician
at EA
Baton Rouge, LA
ENTERTAINING IS OUR PASSION
We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
The IT team is absolutely critical to the success of EA. To build world class games, it is vital to ensure that EA technology is not only stable but is on the cutting edge. There are a variety of different roles within IT Support, and each comes with its own set of requirements, expectations, and responsibilities. Roles include Desktop Support Manager; Desktop Support Technician/Technical Support; Infrastructure Support Manager; IT Director; IT Technician Systems Administrator.
Role Overview
Technical Support/Desktop Support Technicians provide standard Desktop and Game Development hardware and software technical support to game development teams. They deploy new Desktop and Game Development hardware and software, use Remedy (Action Request System) to manage Desktop tickets, and, as an IT representative, act as a liaison between Game Development teams and IT Client Support teams.
Technical Support/Desktop Support Technicians provide occasional after-hours emergency on-call technical support as well as Remote Access solutions including VPN, Wireless, and IPASS. They also facilitate A/V requirements for presentations and meetings, perform special projects as required to support the IT Client Support team, and create technical documentation to team members and the end-user community as required. They also perform user account creation and administration in a complex Active Directory environment, and perform PBX and IP Telephony setup and administration.
What skills does EA look for??
Desktop Support Technicians/Technical Support staff must possess a proven track record in a large corporate environment (1000+ users) and have the ability to troubleshoot hardware and software problems as well as repair and build workstations. They must have a strong working knowledge of MS Windows XP Pro, MS Office 2003, and Desktop management software, and be experienced with MAC hardware and software. They must also be familiar with current generation hardware and OSX.
Desktop Support Technicians/Technical Support must have good organizational skills and the ability to track and prioritize several projects. They must also have strong interpersonal skills to communicate with and relate to the demands of internal clients, and excellent customer service and communication skills. They also must be able to multi-task and work effectively in a team-driven work environment.
Minimum requirements:
IT HelpDesk experience, preferrably with a large company in a fast-paced environment
Expereince managing Ticket Issue systems
Able to meet service time requirements
Desired skills:
N+ or A+ certification
MS certification
One year hourly contract position. Pay based on experience.
We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
The IT team is absolutely critical to the success of EA. To build world class games, it is vital to ensure that EA technology is not only stable but is on the cutting edge. There are a variety of different roles within IT Support, and each comes with its own set of requirements, expectations, and responsibilities. Roles include Desktop Support Manager; Desktop Support Technician/Technical Support; Infrastructure Support Manager; IT Director; IT Technician Systems Administrator.
Role Overview
Technical Support/Desktop Support Technicians provide standard Desktop and Game Development hardware and software technical support to game development teams. They deploy new Desktop and Game Development hardware and software, use Remedy (Action Request System) to manage Desktop tickets, and, as an IT representative, act as a liaison between Game Development teams and IT Client Support teams.
Technical Support/Desktop Support Technicians provide occasional after-hours emergency on-call technical support as well as Remote Access solutions including VPN, Wireless, and IPASS. They also facilitate A/V requirements for presentations and meetings, perform special projects as required to support the IT Client Support team, and create technical documentation to team members and the end-user community as required. They also perform user account creation and administration in a complex Active Directory environment, and perform PBX and IP Telephony setup and administration.
What skills does EA look for??
Desktop Support Technicians/Technical Support staff must possess a proven track record in a large corporate environment (1000+ users) and have the ability to troubleshoot hardware and software problems as well as repair and build workstations. They must have a strong working knowledge of MS Windows XP Pro, MS Office 2003, and Desktop management software, and be experienced with MAC hardware and software. They must also be familiar with current generation hardware and OSX.
Desktop Support Technicians/Technical Support must have good organizational skills and the ability to track and prioritize several projects. They must also have strong interpersonal skills to communicate with and relate to the demands of internal clients, and excellent customer service and communication skills. They also must be able to multi-task and work effectively in a team-driven work environment.
Minimum requirements:
IT HelpDesk experience, preferrably with a large company in a fast-paced environment
Expereince managing Ticket Issue systems
Able to meet service time requirements
Desired skills:
N+ or A+ certification
MS certification
One year hourly contract position. Pay based on experience.