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eCommerce Operations Co-ordinator - 12 months
at EA
Guildford, UK
ENTERTAINING IS OUR PASSION
We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
Role Description
To manage all aspects of content on all EA’s Direct to Consumer storefronts, including EA Store and the Download Manager in-app store, including (but not limited to) new product set-up, pricing and promotional activities.
• As an Online Commerce Operations Coordinator, you will work in a small team with the primary role of maintaining the EA Storefronts, manage price changes and support online marketing activity to drive sales through the Storefront.
• You will work closely with various contacts, both internally and externally, to configure products from pre-order through to release including the delivery of pre-order incentive delivery and related customer messaging.
• Strong communication across key stakeholders within EA, suppliers and agencies to achieve goals.
• Communication with territories, EA.com teams, and Global Online team. Territory alignment will be a key aspect to this role.
• Provide a solid structural, procedural and functional online environment for EA Store and Ebisu.
• Create, set and monitor regular marketing campaigns across new release titles.
Responsibilities:
- Catalogue maintenance
- Manage content set-up across all EA’s D2C storefront, including Origin Store (web) and the Origin (download manager) in-app store.
- Collate all assets including product descriptions and images for new products
- Coordinate localization of assets
- Populate CMS with localised assets
- Execute merchandising updates on to maximize conversion
- Set up cross / up sells for all products
- Ad hoc changes to product content such as creation of new images and promotional copy.
- Promotion and marketing support
o Create tagged links for all marketing campaigns and partner sites.
o Offer setup to execute planned marketing/merchandising promotions
o Ad hoc fulfillment of customer incentives such as providing customers with unlock codes and other bonus content.
- Track productivity
o Product setup (including number of touches, and categorization of reasons for touches
o Product setup/maintenance error rates
o Meeting agreed upon service level agreements (SLAs)
Skills and Experience Required
• Microsoft Office knowledge essential (Excel, Word, PowerPoint)
• High degree of initiative - must be able to act independently to achieve specific aims.
• Must be able to be innovative, passionate and responsible.
• Previous experience of comparable E-commerce experience; FMCG industry experience highly desirable
• Self-motivated, independent worker with entrepreneurial passion and ability to effectively multi-task
• Excellent communication skills – with fluency in written and spoken English.
• Knowledge of the Online market essential.
• Knowledge of marketing preferable.
• Knowledge of an industry similar to ours (e.g. video/music/etc.) preferable
We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield, and Star Wars, to name but a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that Anytime, Anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those leading their fields, and ignite your path in any direction you choose.
Role Description
To manage all aspects of content on all EA’s Direct to Consumer storefronts, including EA Store and the Download Manager in-app store, including (but not limited to) new product set-up, pricing and promotional activities.
• As an Online Commerce Operations Coordinator, you will work in a small team with the primary role of maintaining the EA Storefronts, manage price changes and support online marketing activity to drive sales through the Storefront.
• You will work closely with various contacts, both internally and externally, to configure products from pre-order through to release including the delivery of pre-order incentive delivery and related customer messaging.
• Strong communication across key stakeholders within EA, suppliers and agencies to achieve goals.
• Communication with territories, EA.com teams, and Global Online team. Territory alignment will be a key aspect to this role.
• Provide a solid structural, procedural and functional online environment for EA Store and Ebisu.
• Create, set and monitor regular marketing campaigns across new release titles.
Responsibilities:
- Catalogue maintenance
- Manage content set-up across all EA’s D2C storefront, including Origin Store (web) and the Origin (download manager) in-app store.
- Collate all assets including product descriptions and images for new products
- Coordinate localization of assets
- Populate CMS with localised assets
- Execute merchandising updates on to maximize conversion
- Set up cross / up sells for all products
- Ad hoc changes to product content such as creation of new images and promotional copy.
- Promotion and marketing support
o Create tagged links for all marketing campaigns and partner sites.
o Offer setup to execute planned marketing/merchandising promotions
o Ad hoc fulfillment of customer incentives such as providing customers with unlock codes and other bonus content.
- Track productivity
o Product setup (including number of touches, and categorization of reasons for touches
o Product setup/maintenance error rates
o Meeting agreed upon service level agreements (SLAs)
Skills and Experience Required
• Microsoft Office knowledge essential (Excel, Word, PowerPoint)
• High degree of initiative - must be able to act independently to achieve specific aims.
• Must be able to be innovative, passionate and responsible.
• Previous experience of comparable E-commerce experience; FMCG industry experience highly desirable
• Self-motivated, independent worker with entrepreneurial passion and ability to effectively multi-task
• Excellent communication skills – with fluency in written and spoken English.
• Knowledge of the Online market essential.
• Knowledge of marketing preferable.
• Knowledge of an industry similar to ours (e.g. video/music/etc.) preferable