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Site Infrastructure Specialist II
at EA
Burnaby, BC
ENTERTAINING IS OUR PASSION
EA was founded over 25 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—has expanded immensely, but we are still driven by the same passion for developing, publishing, and distributing the world’s best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favourites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world’s most successful game franchise, The Sims. Fuelled by our talented staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference.
The IT team is absolutely critical to the success of EA. To build world class games, it is vital to ensure that EA technology is not only stable but is on the cutting edge. There are a variety of different roles within IT Support, and each comes with its own set of requirements, expectations, and responsibilities. Roles include Desktop Support Manager; Desktop Support Technician/Technical Support; Infrastructure Support Manager; IT Director; IT Technician Systems Administrator.
A full time, site specific, position focused on IT infrastructure support and enabling the development of games. Position will be responsible for close interactions with senior development personnel to fully understand and align with studio pipelines, processes, and bottlenecks. Role will require “self-starter” mentality and pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for site specific issues affecting development. Position to be focused on environment optimization and engineering based initiatives to improve studio operations. Position to participate in IT communities focused on future standards and knowledge sharing and will be an escalation point and after hours support for local studio support organization.
•Strong understanding of client workstation hardware, operating systems, applications, development consoles, Windows Server administration, storage and networking.
•Experience supporting and strong understanding of EA software development practices and culture.
•Build and maintain pro-active relationships with studio senior technical leads, executives, and IT team members.
•Able to perform Level III incident escalation for studio infrastructure support teams.
•Able to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk
•Strong client/server OS background including Windows Server, Windows XP, Vista, and Windows 7.
•Experience with Dell or HP server, desktop and laptop hardware.
•Knowledge of enterprise and user administrative and management tools including Active Directory, Group Policy, SCCM, and EPO.
•Advanced networking capabilities and troubleshooting experience with network hardware, vlans, subnetting and routing. Working experience with Cisco switches, routers and access points preferred.
•Basic understanding of server virtualization technologies, knowledge and experience with VMware.
•Basic understanding of NetApp, Cisco or Brocade storage solutions and infrastructure. Working experience and troubleshooting skills with SAN, NAS, and iSCSI connectivity desirable.
•Strong understanding of core network protocols/concepts: TCP/IP, UDP, DNS, DHCP, VPN’s, ACL’s, Firewalls, WLAN and LAN
•Strong understanding of studio development pipelines including build process submittal/request, data paths, build output repositories, and build delivery mechanisms.
•Excellent verbal and written communication skills required.
EA was founded over 25 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—has expanded immensely, but we are still driven by the same passion for developing, publishing, and distributing the world’s best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favourites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world’s most successful game franchise, The Sims. Fuelled by our talented staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference.
The IT team is absolutely critical to the success of EA. To build world class games, it is vital to ensure that EA technology is not only stable but is on the cutting edge. There are a variety of different roles within IT Support, and each comes with its own set of requirements, expectations, and responsibilities. Roles include Desktop Support Manager; Desktop Support Technician/Technical Support; Infrastructure Support Manager; IT Director; IT Technician Systems Administrator.
A full time, site specific, position focused on IT infrastructure support and enabling the development of games. Position will be responsible for close interactions with senior development personnel to fully understand and align with studio pipelines, processes, and bottlenecks. Role will require “self-starter” mentality and pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for site specific issues affecting development. Position to be focused on environment optimization and engineering based initiatives to improve studio operations. Position to participate in IT communities focused on future standards and knowledge sharing and will be an escalation point and after hours support for local studio support organization.
•Strong understanding of client workstation hardware, operating systems, applications, development consoles, Windows Server administration, storage and networking.
•Experience supporting and strong understanding of EA software development practices and culture.
•Build and maintain pro-active relationships with studio senior technical leads, executives, and IT team members.
•Able to perform Level III incident escalation for studio infrastructure support teams.
•Able to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk
•Strong client/server OS background including Windows Server, Windows XP, Vista, and Windows 7.
•Experience with Dell or HP server, desktop and laptop hardware.
•Knowledge of enterprise and user administrative and management tools including Active Directory, Group Policy, SCCM, and EPO.
•Advanced networking capabilities and troubleshooting experience with network hardware, vlans, subnetting and routing. Working experience with Cisco switches, routers and access points preferred.
•Basic understanding of server virtualization technologies, knowledge and experience with VMware.
•Basic understanding of NetApp, Cisco or Brocade storage solutions and infrastructure. Working experience and troubleshooting skills with SAN, NAS, and iSCSI connectivity desirable.
•Strong understanding of core network protocols/concepts: TCP/IP, UDP, DNS, DHCP, VPN’s, ACL’s, Firewalls, WLAN and LAN
•Strong understanding of studio development pipelines including build process submittal/request, data paths, build output repositories, and build delivery mechanisms.
•Excellent verbal and written communication skills required.